Cancellation and Refund

At Ecolagro, we strive to provide our customers with the best shopping experience possible. We understand that sometimes you may need to cancel an order or request a refund. Our Cancellation & Refund Policy is designed to make this process as smooth and hassle-free as possible.

Order Cancellation

1. Before Shipment:

• Cancelling Your Order: If you wish to cancel your order before it has been shipped, you can do so by contacting our customer service team at info@ecolagro.com. Please include your order number in the request.
• Full Refund: Orders cancelled before shipment will be eligible for a full refund, which will be processed to your original payment method within 7-10 business days.

2. After Shipment:

• Cancellation Not Possible: Once your order has been shipped, it cannot be cancelled. However, you may still be eligible for a return and refund after you receive the product, as per our return policy.

Returns & Refunds

1. Eligibility for Returns:

• Time Frame: You can return most items purchased from Ecolagro within 7 days of delivery. The items must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Certain items, such as perishable goods, personalized products, and items marked as “non-returnable,” cannot be returned. Please check the product description for specific return eligibility.

2. Initiating a Return:

• Contact Us: To initiate a return, please contact our customer service team at info@ecolagro.com with your order number and reason for return. Our team will guide you through the return process.
• Return Shipping: In some cases, return shipping costs may be covered by Ecolagro. However, for reasons such as a change of mind or incorrect order, the customer may be responsible for the return shipping charges.

3. Refund Process:

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return conditions. This process may take 2-4 business days.
• Refund Approval: After inspection, if your return is approved, we will process your refund. The refund will be credited to your original payment method within 7-10 business days, depending on your bank or payment provider.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are returned damaged or missing parts for reasons not due to our error).

Refund Timelines

• Credit/Debit Card: Refunds will be processed within 7-10 business days after approval.
• Net Banking: Refunds will be processed within 5-7 business days after approval.
• Wallets/UPI: Refunds will be processed within 3-5 business days after approval.

Exchanges

• Defective or Damaged Products: If you received a defective or damaged product, please contact us immediately. We will arrange for a replacement or issue a refund, as per your preference.

Undeliverable Orders

• Refund Process: If an order is returned to us as undeliverable due to an incorrect address or other reasons, we will issue a refund for the order amount, minus any shipping charges.

Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please do not hesitate to reach out to our customer service team at info@ecolagro.com. We are here to assist you!